FREQUENTLY ASKED QUESTIONS

Changes are accepted when the piece is in perfect conditions and there has not passed more than 30 days from the purchasing date. You will also need to present the certificate of authenticity together with the sales receipt.
Tous offers our customers to exchange articles within 30 days at any TOUS store worldwide except at Department Stores, Airport Stores and Multi Brand Stores that can only be exchanged at the place of purchase. The currency of the country and the local price will always prevail.
Fragrances, cosmetics, and discounted items are always a final sale.

If, for any reason, you are not satisfied with the item you purchased on TOUS.com, you have 30 days from the date of purchase to return it. The item must be in perfect condition and in its original packaging. In the case of outlet items, the returns period is 15 days.

FREE! Returns via courier
We will send a courier to collect your returned item from your chosen address. Click HERE (https://www.tous.com/gb-en/help) and request collection of your item. We recommend that you retain the courier’s receipt as proof of your return.
 
Returns via our Returns Service Centre
Returns must be sent to our Returns Service Centre at the expense and responsibility of the purchaser, attaching the certificate of authenticity. To make this process easier, return labels are included with the address of our Returns Service Centre:

Dpt. E-Commerce (Returns)
C/Sallent, 93-103
Pol. Ind. Els Dolors
08243 Manresa (Barcelona)

Once we have received your return, we will issue your refund to you in the form of the original payment within 14 days of receipt of returned merchandise.