Changes are accepted when the piece is in perfect conditions and there has not passed more than 7 days from the purchasing date. You will also need to present the certificate of authenticity together with the sales receipt. Tous offers our customers to exchange articles within 7 days at any TOUS store worldwide except at Department Stores, Airport Stores and Multi Brand Stores that can only be exchanged at the place of purchase. The currency of the country and the local price will always prevail. Fragrances, cosmetics, and discounted items are always a final sale.

If, for any reason, you are not satisfied with the item you purchased on TOUS.com, you have 7 days from the date of purchase to return it. The item must be in perfect condition and in its original packaging.

After we receive and process your return, you will be issued with the appropriate refund. We aim to process refunds within 10 business days of receiving the returned package. We will send you an e-mail letting you know we have received and processed it.

After you have received the e-mail, please allow another 5-10 business days for the refund to be credited to your account. The amount of time this takes will depend on your bank or card issuer. Unfortunately this delay is beyond our control. You can expect a refund in the same form of payment originally used for purchase. In the event that we are unable to refund your credit card we will contact you to arrange an alternative refund method.