Website policies

Cookies are small data files received in the terminal from the website visited and are used to record certain browsing interactions in a website by storing data which can be updated and recovered. These files are stored in the user’s computer and contain anonymous data which are not prejudicial to the user’s equipment. They are used to record the user’s preferences, such as language selected and access data and for personalizing the page.

Cookies can also be used to record anonymous information about how a visitor uses a site. For example, from which webpage the site was accessed, or if an advertisement 'banner' was used to get there.

You can find more information on cookies at: https://en.wikipedia.org/wiki/HTTP_cookie

TOUS uses only necessary, essential cookies to ensure that you are able to make the most of our Websites and move around them freely, through secure areas, personalized options, etc. TOUS also uses cookies to gather data for analysis on Website use. This analysis helps to improve our customer service and measure the usage and performance of our website in order to enhance and personalize it.

• Session cookies: these are temporary cookies which remain in the cookies file of your browser until you leave the webpage, so that none of them remain recorded on the user’s hard drive. The information obtained by the use of these cookies helps in analysing trends in traffic on the web. In the long term, they allow us to provide better experience, improve the content of the web and simplify its use.
• Permanent cookies: these are stored on the hard drive and the web detects them each time the user makes a new visit. A permanent cookie has a specific expiry date. It will cease to function after this date. They are generally used, for example, to simplify registration services.
• Technical cookies: Technical cookies are those essential and strictly necessary for the correct functioning of a web portal and the use of the various options and services offered. For example, those which serve for the maintenance of the session, managing the time of response, performance or validation of options, using security elements, sharing contents with social networks, etc.
• Personalization cookies: These cookies allow the user to specify or personalize some features of the general options on the webpage, for example, by defining the language, the regional configuration or the type of browser.
• Analytical cookies: Analytical cookies are used by our web portals to prepare an analysis of user behaviour in the websites and browser profiles, and to ascertain the users’ preferences in order to improve the offer of products and services. For example, an analytical cookie can provide knowledge of the geographical areas of greater interest to a user, the most acceptable products, etc.
• Advertising cookies: These allow efficient management of the advertising space included in the webpage or application from which the service is given. They allow the content of the advertising to be adapted to ensure that it is relevant to the user and to avoid showing advertisements which the user has already seen.
• Social network cookies: To make it easier for the user to share contents from the webpage with various social networks, specific buttons are included. These buttons can mean that the social network to which they are linked installs cookies which, although not under any control by TOUS, can be for the purpose of managing the start of the user’s session on the social network, the maintenance of that session, or can display a counter showing how many times a certain content has been shared in the social network. We recommend to users to review the privacy and cookie policies of each social network regularly and, where applicable, change the privacy parameters of each of them in order to limit the trawling which may be going on and adapt these parameters to their own interests.
• Chat Cookies: These are cookies that allow users to interact with the Customer Service and thus receive Live Support during web browsing
• Personalization Cookies: These are cookies that allow you to improve the browsing experience by optimizing content according to user behavior.

It is possible that, on visiting a webpage, an advertisement or promotion is published on our products or services and a cookie is installed in the browser which we use to keep a record of our advertisements, in relation, for example, with the number of times they are seen, where they appear, at what time they are seen, etc.

It can happen that some Cookies used in this web are not related with TOUS. This is due to some pages of the web having content inserted from third party webs. Since this content comes from another web, TOUS has no control over the configuration of these Cookies. If you wish to change your preferences for the configuration of Cookies, you should consult the websites of those third parties to obtain information.

• Provider: Google Analytics (Google)
• More information: http://www.google.com/analytics/
• Provider: New Relic
• More information: https://docs.newrelic.com/docs/browser/new-relic-browser/page-load-timing-resources/new-relic-cookies

• Social media: Facebook
• More information: https://www.facebook.com/help/cookies/
• Social media: Twitter
• More information: https://support.twitter.com/articles/20170521-el-uso-que-hace-twitter-de-cookies-y-tecnologias-similares
• Social media: Google Plus
• More information: https://www.google.es/intl/es/policies/technologies/types/
• Social media: Instagram
• More information: https://help.instagram.com/155833707900388
• Social media: Youtube
• More information: http://www.canalyoutube.es/politica-de-cookies/
• Social media: Pinterest
• More information: https://about.pinterest.com/es/cookie-policy

To comply with current legislation, we have to seek your permission to use cookies. If you choose not to authorize their use by indicating your disagreement, we will only use technical cookies as these are necessary for browsing our Website. In this case, we will not store any cookies. If you continue browsing our Website without denying your authorization, this implies that you accept their use.

Keep in mind that if you reject or delete cookies from the Web browser, we cannot keep your preferences, some features of the pages will not function properly, we cannot offer you personalized services and we will have to request your authorization for the use of cookies every time you browse the Website.

However, if you decide to modify the Website’s access settings, you should be aware that it is possible to delete cookies or prevent them from registering information on your computer by modifying your browser’s configuration settings.

What’s more, you can withdraw your consent concerning the current Cookies Policy at any time, deleting cookies stored on your computer through your Internet browser settings and configurations.

Chrome: through http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647

Explorer: through http://windows.microsoft.com/es-es/windows7/how-to-manage-Cookies-in-internet-explorer-9

Firefox: through http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-Cookies-que-los-sitios-we

Safari: through http://support.apple.com/kb/ph5042

Moreover, if you no longer wish to receive preference-based advertising in your mobile applications or in your device's browser, please refer to your operating system settings on your device and follow the instructions below:

• iOS users: to use the "Limit Ad-Tracking" option, please follow the instructions provided by Apple here: Apple Support Center.
• Android users: to use the option to "opt-out of interest-based advertising", follow the instructions provided by Google here: Google Play Help Please note the possibility to download the DAA AppChoices mobile application to manage online behavioral advertising technology.

Finally, if you would like to have more control over the installation of Cookies, you can install programs or plug-ins on your browser, known as “Do Not Track” tools, which allow you to choose which Cookies to authorize.

Any relevant change in the Cookies Policy will be duly published on the website, and your acceptance will be requested in relation to the modified version.

For further information please see our General Privacy Policy [https://www.tous.com/us-en/privacy-policy/].