Website policies

Cookies are small data files received in the terminal from the website visited and are used to record certain browsing interactions in a website by storing data which can be updated and recovered. These files are stored in the user’s computer and contain anonymous data which are not prejudicial to the user’s equipment. They are used to record the user’s preferences, such as language selected and access data and for personalizing the page.

Cookies can also be used to record anonymous information about how a visitor uses a site. For example, from which webpage the site was accessed, or if an advertisement 'banner' was used to get there.

You can find more information on cookies at: https://en.wikipedia.org/wiki/HTTP_cookie

Companies of TOUS Group (hereinafter “TOUS”) uses the cookies strictly necessary for you to use our websites, essential in allowing you to move freely, use secure areas, personalized options, etc. It also uses cookies to collect data relevant to analysing the use of the web. These are used to help improve service to the customer, measuring the use of the page and its performance, in order to optimize it and personalize it.

• Session cookies: these are temporary cookies which remain in the cookies file of your browser until you leave the webpage, so that none of them remain recorded on the user’s hard drive. The information obtained by the use of these cookies helps in analysing trends in traffic on the web. In the long term, they allow us to provide better experience, improve the content of the web and simplify its use.
• Permanent cookies: these are stored on the hard drive and the web detects them each time the user makes a new visit. A permanent cookie has a specific expiry date. It will cease to function after this date. They are generally used, for example, to simplify registration services.
• Technical cookies: Technical cookies are those essential and strictly necessary for the correct functioning of a web portal and the use of the various options and services offered. For example, those which serve for the maintenance of the session, managing the time of response, performance or validation of options, using security elements, sharing contents with social networks, etc.
• Personalization cookies: These cookies allow the user to specify or personalize some features of the general options on the webpage, for example, by defining the language, the regional configuration or the type of browser.
• Analytical cookies: Analytical cookies are used by our web portals to prepare an analysis of user behaviour in the websites and browser profiles, and to ascertain the users’ preferences in order to improve the offer of products and services. For example, an analytical cookie can provide knowledge of the geographical areas of greater interest to a user, the most acceptable products, etc.
• Advertising cookies: These allow efficient management of the advertising space included in the webpage or application from which the service is given. They allow the content of the advertising to be adapted to ensure that it is relevant to the user and to avoid showing advertisements which the user has already seen.
• Social network cookies: To make it easier for the user to share contents from the webpage with various social networks, specific buttons are included. These buttons can mean that the social network to which they are linked installs cookies which, although not under any control by TOUS, can be for the purpose of managing the start of the user’s session on the social network, the maintenance of that session, or can display a counter showing how many times a certain content has been shared in the social network. We recommend to users to review the privacy and cookie policies of each social network regularly and, where applicable, change the privacy parameters of each of them in order to limit the trawling which may be going on and adapt these parameters to their own interests.
• Chat Cookies: These are cookies that allow users to interact with the Customer Service and thus receive Live Support during web browsing
• Personalization Cookies: These are cookies that allow you to improve the browsing experience by optimizing content according to user behavior.

It is possible that, on visiting a webpage, an advertisement or promotion is published on our products or services and a cookie is installed in the browser which we use to keep a record of our advertisements, in relation, for example, with the number of times they are seen, where they appear, at what time they are seen, etc.

It can happen that some Cookies used in this web are not related with TOUS. This is due to some pages of the web having content inserted from third party webs. Since this content comes from another web, TOUS has no control over the configuration of these Cookies. If you wish to change your preferences for the configuration of Cookies, you should consult the websites of those third parties to obtain information.

· Supplier: Google Analytics (Google)
o More information: http://www.google.com/analytics/(1)

(1) Bear in mind that the webpages of these suppliers may not be available in any official language in Russia.

· Social network: Facebook
o More information: https://www.facebook.com/help/cookies/(1)

· Social network: Twitter
o More information: https://support.twitter.com/articles/20170514

(1) Bear in mind that the webpages of these suppliers may not be available in any official language in Russia.

If you decide not to authorize the processing please advise us of your decision, and we would only use technical cookies, as they are essential for browsing through our web. In this case, we would not store any cookies. If you continue browsing through our website without denying your authorization it means that you accept their use.

Bear in mind that if you reject or delete the cookies for browsing on the Web, we will not be able to keep your preferences, some characteristics of the pages will not work properly, we will not be able to offer you personal services and every time that you go browsing we will have to ask again for your authorization for the use of cookies.

Even so, if you decide to change the configuration of your access to the web page, you should know that you can remove cookies or prevent this information from being registered in your equipment by altering the setting parameters of your browser.

Also you can at any time withdraw your consent in relation with this Cookies Policy, removing the cookies stored in your equipment by means of adjustments in the settings of your Internet browser.

Chrome: from https://support.google.com/chrome/answer/95647?hl=en

Explorer: from https://support.microsoft.com/en-gb/products/windows?os=windows-10

Firefox: from https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Safari: from https://support.apple.com/kb/PH5042?locale=es_ES&viewlocale=en_US

Finally, if you wish to have greater control over the installation of cookies, you can install programs or supplements to your browser, known as “ Do Not Track” tools, which allow you to choose the cookies that you are willing to accept.