FREQUENTLY ASKED QUESTIONS

You can choose from a range of payment options: MasterCard, VISA, AMEX and PayPal.

For security and to prevent possible fraud, all credit and debit card holders are subject to validation and authorisation by their card issuer as well as by us.

We currently do not accept gift cards as a payment method but are doing all we can to offer this as soon as possible!

When you place your order and your card is accepted, you’ll receive an email to confirm that your order has been received successfully.

If your card is not authorised, there will be no charge and you will be notified immediately on the screen that the payment could not be made. You will be asked to provide another payment method.

As part of TOUS’ commitment to protecting Customers’ personal data, your credit card details will be encrypted. In addition, the Customer’s card verification value (CVV) is required during the purchase process. The CVV is a three- or four-digit number that provides a verification of the information embossed on the card. This security feature is designed to protect the Customer against fraud. Their CVV will not be stored in our systems and the Customer must provide it every time they make a purchase on www.tous.com.

If you need a company invoice, please contact our Customer Service Team (Contact form opens when clicked).