FREQUENTLY ASKED QUESTIONS

At tous.com, you can shop as a guest or as a registered customer. Signing up with TOUS couldn’t be easier. We’ll only ask for information that will help make your shopping experience easier. In your account, you can access your previous orders and amend your details when you need to.

In your shopping cart, you can view the products you are purchasing, add a personalized message if your purchase is a gift or enter promotional codes. Please remember that we cannot guarantee that we have the items in your shopping cart in stock. If an item is unavailable, we will tell you in this section

If your order is a gift, you can add a personalised message for the recipient. To do so, access your basket and click “Is this a gift?” to include your message. You can include as many notes as there are products in the gift.

All TOUS articles are priced the same in our stores and on our website.

If you would like to be kept up-to-date with new arrivals and promotions at tous.com, you can subscribe to our newsletter. You can unsubscribe whenever you want

All our jewelry comes with a certificate of authenticity. You will receive this certificate together with your order.

All our jewelry items come with gift packaging. Whether online or in-store, you will receive one of our iconic round boxes and a TOUS bag.

All our jewelry items come with gift packaging. What’s more, you can include a personalized message for the recipient. Shipping notes do not have prices on them.

We would like to inform you that our guarantee covers damages due to defects in the manufacturing process for 2 years. Damages caused by the use or improper use of the item are not covered by the guarantee.
Customers who are members of the My TOUS program at the time of purchase will receive an extension of one year in addition to the legally guaranteed period of two years as a commercial warranty. Making it a total of three years from the date of delivery of the product.